SHIPPING POLICY

1. GENERAL INFO

We offer FREE shipping via DHL for our products.

In Germany we use Deutsche Post and DHL to ship our products.

See in point 2 all countries/regions we ship to & their delivery times.

You'll receive a separate confirmation via email once the goods are on its way to you.

SEE POINT 3 FOR IMPORTANT INFORMATION ON ORDERS OUTSIDE THE EUROPEAN ECONOMIC AREA.

 

2. FREE SHIPPING AND DELIVERY TIMES PER COUNTRY/REGION

COUNTRIES/REGIONS WITH 3-5 WORKING DAYS* DELIVERY:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czechia
  • Denmark (no shipping to Faroe Island and Greenland)
  • Estonia
  • Finnland (no shipping to Åland)
  • France (no shipping to French Guiana, French Polynesia, Guadeloupe, Martinique, Mayotte, New Caledonia, Réunion, St. Pierre and Miquelon, St. Barthélemy and St. Martin)
  • Germany
  • Guernsey
  • Hungary
  • Ireland
  • Italy (no shipping to Campione d'Italia and Livigno)
  • Isle of Man
  • Jersey
  • Latvia
  • Lithuania
  • Luxembourg
  • Monaco
  • Netherlands (no shipping to Aruba, Bonaire, Curaçao, Saba, Sint Eustatius and Sint Maarten)
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain (no shipping to Ceuta (zip code area 51), Melilla (zip code area 52) and Canary Islands El Hierro, Fuerteventura, La Gomera, La Palma, Lanzarote and Tenerife (zip code areas 35 & 38))
  • Sweden
  • United Kingdom (England, Northern Ireland, Scottland, Wales)

 

COUNTRIES/REGIONS WITH 6-7 WORKING DAYS* DELIVERY:

  • Greece (no shipping to Mount Athos)
  • Malta

 

COUNTRIES/REGIONS WITH 12-18 WORKING DAYS* DELIVERY:

  • Australia (incl. Christmas Islands, Cocos (Keeling) Islands and Norfolk Islands)
  • Brazil
  • Canada
  • China
  • Hong Kong
  • Indonesia
  • Japan
  • Macau
  • New Zealand
  • Singapore
  • South Africa
  • South Korea
  • Taiwan
  • Thailand
  • USA

 

More countries are soon to be added.

 

*ALL delivery times apply from the time the goods are handed over to the shipping service provider. The goods are dispatched as soon as they have been produced. The production of the goods takes approx. 10-14 working days, but in individual cases no later than 21 working days after receipt of payment via Apple Pay, Google Pay, credit card or PayPal.

 

Note: If shipments are sent to islands or remote areas, longer delivery times than those specified by us can be expected, in individual cases over 30 working days are possible. In addition, delivery to metropolitan areas is usually faster than to more rural areas, which is also influenced by the distance from the German delivery location to the destination country. Stay updated and track your order by visiting: https://www.dhl.com/global-en/home.html.

 

3. IMPORTANT FOR INTERNATIONAL ORDERS

Import duties may be levied on any deliveries outside the European Economic Area (e.g. fees, import duties, VAT, etc.). They depend on the country of manufacture/origin and the classification of the goods and are levied as soon as your ordered package arrives in your country. Customs clearance procedures for international orders may result in delays beyond the originally anticipated delivery times. CALMECS will not withhold any duties and taxes during the payment process. Furthermore, it cannot be predicted how high the possible duties will be. In the event that such additional duties are incurred, these must be paid, otherwise your parcel cannot be cleared through customs. The customer bears these costs himself and is responsible for properly handling and paying all necessary customs duties, fees and taxes. However, these duties, fees and taxes are not payable to CALMECS, but to the relevant customs or tax authorities. By submitting an order to us, you are deemed the 'importer' and are obligated to follow all applicable laws and regulations in the country where the goods are delivered. We accept no responsibility or liability if you fail to comply with any such laws. For more information, please contact the relevant customs or tax authorities in your country.

 

4. CHANGING SHIPPING ADDRESS AFTER PLACING AN ORDER

If you want to change the shipping address after placing your order (i.e. you made a spelling mistake when typing your address), please contact us by e-mail at support@calmecs.com. 

IMPORTANT: If the customer or recipient specifies an alternative drop-off location with the shipping service provider, the customer or recipient bears the transportation risk for the parcel after delivery to this drop-off location.

 

5. ORDER TRACKING

Our products are shipped to you using DHL. You will receive a tracking number by e-mail as soon as your order is dispatched. Track your order by visiting: https://www.dhl.com/global-en/home.html.

You will not receive a tracking number for goods shipped within Germany via Deutsche Post.

 

If you have further questions regarding our shipping policy, please check the FAQ on our CUSTOMER SUPPORT PAGE or contact us by e-mail at support@calmecs.com.

 

 

 

UPDATED: MARCH 2026