CANCELLATION POLICY
RIGHT OF WITHDRAWAL
If you are a consumer, you have the statutory right to revoke your contractual declaration in accordance with the following instructions:
A) CANCELLATION POLICY FOR ORDERED GOODS THAT CAN BE SENT BY PARCEL POST AND ARE SENT OR RECEIVED IN A SINGLE DELIVERY
RIGHT OF WITHDRAWAL
- You have the right to withdraw from this contract within fourteen days without giving any reason.
- The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
- To exercise your right of withdrawal, you must contact us
CALMECS UG (haftungsbeschränkt)Roter Stich 12970376 StuttgartDEUTSCHLAND / GERMANYE-Mail: support@calmecs.comby means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to revoke this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.
- To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
CONSEQUENCES OF REVOCATION
- If you withdraw from this contract, we must refund all payments we received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
- For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
- We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
- You must return the goods without delay and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract to
CALMECS UG (haftungsbeschränkt)Roter Stich 12970376 StuttgartDEUTSCHLAND / GERMANYto return or hand over the goods. The deadline is met if you send the goods before the period of fourteen days has expired.
- You bear the direct costs of returning the goods.
- You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functionality of the goods.
NOTES
- IMPORTANT: The goods should be returned with all accessories and packaging components in the original packaging as far as possible. If the original packaging is no longer usable, please use protective outer packaging to ensure adequate protection against transportation damage. It is particularly important to ensure that the returned item is not damaged or stained.
- IMPORTANT: Visit our RETURNS page, where you find all the necessary information on how to send your items back to us.
B) CANCELLATION POLICY IF SEVERAL GOODS ORDERED BY THE CONSUMER AS PART OF A SINGLE ORDER ARE DELIVERED SEPARATELY
RIGHT OF WITHDRAWAL
- You have the right to withdraw from this contract within fourteen days without giving any reason.
- The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
- To exercise your right of withdrawal, you must contact us
CALMECS UG (haftungsbeschränkt)Roter Stich 12970376 StuttgartDEUTSCHLAND / GERMANYE-Mail: support@calmecs.comby means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to revoke this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.
- To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
CONSEQUENCES OF REVOCATION
- If you withdraw from this contract, we must refund all payments we received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
- For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
- We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
- You must return the goods without delay and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract to
CALMECS UG (haftungsbeschränkt)Roter Stich 12970376 StuttgartDEUTSCHLAND / GERMANYto return or hand over the goods. The deadline is met if you send the goods before the period of fourteen days has expired.
- You bear the direct costs of returning the goods.
- You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functionality of the goods.
NOTES
- IMPORTANT: The goods should be returned with all accessories and packaging components in the original packaging as far as possible. If the original packaging is no longer usable, please use protective outer packaging to ensure adequate protection against transportation damage. It is particularly important to ensure that the returned item is not damaged or stained.
- IMPORTANT: Visit our RETURNS page, where you find all the necessary information on how to send your items back to us.
C) CANCELLATION POLICY IF GOODS ARE DELIVERED OR ACCEPTED AS A PARCEL IN SEVERAL PARTIAL SHIPMENTS OR PIECES
RIGHT OF WITHDRAWAL
- You have the right to withdraw from this contract within fourteen days without giving any reason.
- The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last item.
- To exercise your right of withdrawal, you must contact us
CALMECS UG (haftungsbeschränkt)Roter Stich 12970376 StuttgartDEUTSCHLAND / GERMANYE-Mail: support@calmecs.comby means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to revoke this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.
- To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
CONSEQUENCES OF REVOCATION
- If you withdraw from this contract, we must refund all payments we received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
- For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
- We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
- You must return the goods without delay and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract to
CALMECS UG (haftungsbeschränkt)Roter Stich 12970376 StuttgartDEUTSCHLAND / GERMANYto return or hand over the goods. The deadline is met if you send the goods before the period of fourteen days has expired.
- You bear the direct costs of returning the goods.
- You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functionality of the goods.
NOTES
- IMPORTANT: The goods should be returned with all accessories and packaging components in the original packaging as far as possible. If the original packaging is no longer usable, please use protective outer packaging to ensure adequate protection against transportation damage. It is particularly important to ensure that the returned item is not damaged or stained.
- IMPORTANT: Visit our RETURNS page, where you find all the necessary information on how to send your items back to us.
MODEL WITHDRAWAL FORM
A link at the bottom of this page gives you the option of calling up the model withdrawal form in PDF form on a new page. There you can download the PDF file.
NON-EXISTENCE OF THE RIGHT OF WITHDRAWAL
There is an exception to the statutory right of withdrawal in the following cases:
According to § 312g para. 2 sentence 1 BGB for contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
In these cases, the consumer within the meaning of § 13 BGB also has no statutory right of withdrawal.
MODEL WITHDRAWAL FORM
(If you wish to cancel the contract, please fill out this form and send it back to us.)
To:
CALMECS UG (haftungsbeschränkt)
Roter Stich 129
70376 Stuttgart
DEUTSCHLAND / GERMANY
E-Mail: support@calmecs.com
I/we (*) hereby revoke the contract concluded with me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):
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Ordered on (*) / received on (*):
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Name of the consumer(s):
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Address of the consumer(s):
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Signature of the consumer(s) (only for notification on paper):
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Date: .....................................